Ladrell joined ICG with a wealth of knowledge within the insurance and customer service arena. Prior to coming to Insurance Consulting Group he worked for Blue Cross Blue Shield of TN for 7 years.
At BCBST he started out as a Consumer Advisor in their member services unit. He worked with members on claims, benefits, and eligibility inquiries to insure that matters were handled properly. Ladrell's goal was always to do what was best for the client. After working within the member service arena he moved into the world of Account Management working as an Account Service Associate. As an Account Service Associate he was responsible for producing whatever the Account Manager deemed necessary in order to make the client’s life easier and fulfill their overall insurance needs.
"I have always enjoyed being able to help people in any way that I can. I look forward to continuing that passion as a part of the Insurance Consulting Group family."